TravelBot
Refund Policy
Welcome to TravelBot! We strive to provide the best service possible. However, if you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
Refund Conditions
Refund requests must meet the following conditions to be considered:
- Refund requests must be made within 6 months of the original purchase date for credit card transactions.
- Refund requests for PayPal transactions must be made within 3 months of the original purchase date.
- Refund requests must include a valid reason for the refund, such as dissatisfaction with the product or a billing error.
How to Request a Refund
If you wish to request a refund, please follow these steps:
- Contact our support team at support@travelbot.me with your order details and the reason for the refund request.
- Our support team will review your request and get back to you within 48 hours.
- If your refund request is approved, the refund will be processed back to the original payment method used for the purchase.
Refund Limitations
Refunds may not be issued in the following circumstances:
- Transactions that are more than 6 months old for credit card purchases.
- Transactions that are more than 3 months old for PayPal purchases.
- Transactions that have been disputed or have an open claim.
- Transactions identified as fraudulent or high risk.
Proactive Refunds
We may proactively issue refunds in the following situations:
- If we identify a transaction as likely to be fraudulent.
- If a customer reports a charge as fraudulent and it is confirmed.
- If there is an open dispute or claim regarding a transaction, and the issue cannot be resolved within a reasonable timeframe.
Contact Us
If you have any questions or need assistance with a refund request, please contact our support team at support@travelbot.me.