Refund Policy

1. Overview

TravelBot offers subscription-based services with different refund terms depending on your purchase platform and subscription type. We process refunds through FastSpring for web subscriptions and follow Apple App Store and Google Play Store policies for mobile purchases.

2. Web Subscriptions (FastSpring)

30-Day Money-Back Guarantee

All web-based subscriptions purchased directly through our website include a 30-day money-back guarantee. You may request a full refund within 30 days of your initial purchase for any reason.

Refund Eligibility

Refunds may be granted in the following situations:

• Dissatisfaction with service quality or functionality
• Technical issues preventing normal use of the service
• Billing errors or unauthorized charges
• Accidental purchases made in error
• Service not meeting advertised capabilities

Processing Time

FastSpring refunds are typically processed within 5-7 business days and will appear on your original payment method within 7-10 business days, depending on your financial institution.

3. Mobile App Subscriptions

Apple App Store Subscriptions

For iOS app purchases:

• Refunds must be requested directly from Apple through their standard process
• Visit reportaproblem.apple.com to request a refund
• Apple's refund policy typically allows refunds within 90 days of purchase
• Refund approval is at Apple's sole discretion
• Common reasons for approval: accidental purchase, technical issues, or app not working as described

Google Play Store Subscriptions

For Android app purchases:

• Request refunds through Google Play Console or Play Store app
• Automatic refund eligibility for subscriptions cancelled within 48 hours of purchase
• Extended refund window may apply for specific circumstances
• Visit Google Play Help Center for detailed instructions
• Google determines refund eligibility based on their policies

4. How to Request a Web Subscription Refund

For FastSpring-processed web subscriptions, follow these steps:

1. Contact our support team at billing@travelbot.me or support@travelbot.me
2. Include the following information in your request:
   • Your account email address
   • Order number or transaction ID (if available)
   • Date of purchase
   • Reason for refund request
3. Our billing team will review your request within 1-2 business days
4. If approved, your refund will be processed through FastSpring to your original payment method

5. Refund Limitations and Exclusions

Refunds may not be available in the following circumstances:

General Limitations

• Web subscriptions: Refund requests made after 30 days (except for exceptional circumstances)
• Services already consumed or extensively used beyond reasonable trial
• Accounts terminated for Terms of Service violations
• Requests for partial refunds on monthly or annual plans (prorated refunds may be considered case-by-case)

Platform-Specific Limitations

• Apple App Store: Subject to Apple's refund policies and approval process
• Google Play Store: Subject to Google's refund policies and approval process
• FastSpring: Fraudulent transactions or chargebacks may affect refund eligibility

6. Exceptional Circumstances

We may consider refunds beyond standard timeframes for:

• Extended service outages or technical issues on our end
• Significant changes to service features that materially affect functionality
• Billing errors or unauthorized charges
• Medical emergencies or other extraordinary personal circumstances

Each case will be reviewed individually, and approval is at TravelBot's discretion.

7. Proactive Refunds

TravelBot may issue proactive refunds in situations including:

• Confirmed fraudulent transactions
• Payment processor recommendations for high-risk transactions
• Service outages exceeding our Service Level Agreement
• System errors causing incorrect charges
• Customer satisfaction issues that warrant immediate resolution

8. Chargebacks and Disputes

We prefer to resolve billing issues directly with customers. Before initiating a chargeback:

• Contact our support team to attempt resolution
• Allow 3-5 business days for our team to respond and process any approved refunds
• Understand that chargebacks may result in service termination

9. Contact Information

For refund requests and billing inquiries, contact us through:

This refund policy is subject to change. Material changes will be communicated to active subscribers via email and posted on our website.